A very interesting survey has been released by the TUC (Trade Union Congress) which says that over half of adults in the UK (51%) are concerned about the impact of artificial intelligence on their jobs. In addition, the concern is particularly acute for workers aged between 25 and 34, with nearly two-thirds (62%) of […]
AI: The Unseen Opportunity Read More »
The AI Era: Preparing CX Teams for the Future As AI adoption accelerates, Learning & Development (L&D) leaders face a fundamental challenge: preparing CX teams to work with AI while preserving the human element of empathy, judgement, and emotional intelligence. L&D leaders must design their training plan to build AI confidence, digital literacy, and soft
How L&D Leaders Can Future Proof CX Training in the Age of AI Read More »
The Evolving Role of AI in Customer Experience AI is changing how CX teams deliver customer experiences. The real challenge for CX leaders is ensuring AI enhances rather than erodes human connection. Our AI for CX MicroCourse will equip you and your team with the knowledge and skills to embrace AI while staying true to
How CX Leaders Can Use AI to Strengthen, Not Replace, Human Connection Read More »
